We offer a 30-day return policy on all unused items in their original packaging. Items must be in new condition with tags attached. To initiate a return, please contact our customer service team or use the return portal in your account.
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping options are available at checkout. Free shipping is available on orders over $75.
Currently, we ship within the United States and Canada. International shipping options are coming soon. Please check back or contact us for updates.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Cash on Delivery (COD) for eligible orders. All payments are processed securely through encrypted connections.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also log into your account to view order status.
We stand behind the quality of our products. If you receive a damaged or defective item, please contact us immediately. We'll send a replacement at no cost or provide a full refund, whichever you prefer.
Yes! If you need a different size, you can exchange your item within 30 days of purchase. Exchanges are free for the same item in a different size, subject to availability. Please contact customer service to initiate an exchange.
Yes, all Olla Ridge products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product type. Please refer to the product page or contact us for specific warranty information.
Care instructions are included with each product and can be found on the product page. Most apparel items are machine washable. Gear items may require specific care. When in doubt, refer to the product care label or contact us for guidance.
Yes! Gift wrapping is available at checkout for an additional fee. You can also include a personalized gift message that will be included with the order.
Orders can be cancelled or modified within 24 hours of placement, provided they haven't shipped yet. After 24 hours, please contact customer service. Once an order has shipped, you'll need to process a return instead.
Currently, we operate as an online-only retailer. However, we're exploring options for pop-up shops and retail partnerships. Follow us on social media for updates on physical locations and events.
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